Terms & Conditions

Part Quality

Used parts: Toy Brick Brigade handles hundreds of thousands of used LEGO parts. We work diligently to sell only high quality used LEGO® parts, however there may be an occasion where part(s) may slip through our QA. If you are not satisfied with the quality of our parts just let us know and we will gladly offer replacements, credit or a refund.

New Parts: All new parts come directly from sealed sets. Since sets come with various pieces bagged together and the bags are loose in the box, there may be minor scratches/scuffing from pieces rubbing together. Instruction booklets may have bends or folds as they are also loose in the package when we get them.

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Business Hours 

Monday through Friday except on US Holidays

Orders are processed and invoiced Monday through Friday.
Orders are shipped Monday through Friday.

Email is answered Monday through Friday. We attempt to answer all email within 48 hours during the business week. Sometimes it may take longer - especially if we are researching your request, if that is the case we will generally let you know that the request is taking longer so you know we are working on it. 

Please check your junk mail folder or send a reminder or alert before assuming that we are ignoring you; many times we have found that a customer's email program had filtered out our email into a junk mail folder.

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Special Requests

Do have a special request?

Most requests regarding shipping, alternate addresses, part condition, etc. can be put into the comments section of your order.

Other requests outside of the specific order should be sent to: info@toybrickbrigade.com. These would include inquiries about part condition or type of parts that you have not already ordered, quantities not listed in the catalog, etc.